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Nederlands Buitenlands   Alles  Titel  Auteur  ISBN        
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Case Studies on Digital Government

€ 127.55

"This book includes cases from local, state, Federal, and international governments, covering a wide variety of technologies such as geographic information systems, enterprise resource planning, Web-based customer response systems, and cross-agency shared systems, among others. The practitioners` in-depth knowledge brings a reality to the cases tha

Inhoudsopgave:
Foreword vi
G. David Garson
Preface viii
Bruce Rocheleau
State of Wisconsin IT: Destroying the Barriers to Borderless Government
1(22)
Matt Miszewski
Westchester County Case Study
23(20)
Norman Jacknis
Scott Erik Fernqvist
Repairing the Broken Information Technology Department
43(12)
Glenn Trommels
Becoming an Enterprise: Developing an E-Governance Structure in Nevada County, California
55(11)
Dave Block
IT Governance at the City of Naperville, Illinois
66(15)
Donald J. Carlsen
Cutting the Red Tape to Go Paperless
81(10)
J. Louis Boglioli, III
Implementation of a Computerized Maintenance Management System (CMMS) for the City of Naperville Department of Public Utilities
91(19)
Lawrence E. Gunderson
Insuring a Successful ERP Implementation: Lessons Learned from a Failed Project at a State Public University
110(16)
Kimberly Furumo
To Shop and Buy in L.A.: Mining Cost Out of Old Processes in Building a New Supply Chain for the City of Los Angeles
126(10)
Paul W. Taylor
Technology Contracting in the Public Sector
136(20)
Milton L. Petersen
GovBenefits.gov: A Case Study in Government-to-Citizen Interaction
156(22)
Curtis Turner
Tampa, Florida Internet-Based Customer Service Center
178(17)
Steven M. Cantler
Conquering the Invasion of Technology: E-Government and Property Tax Collections in the Stonewall County Tax Commissioner`s Office
195(6)
Saundra J. Reinke
Dwight D. Johnson
Alaska Federal Health Care Access Network: Deploying Telemedicine Services in the 49th State
201(16)
Bogdan Hoanca
YerelNet (Local Network): A Web Portal and Web-Enabled Communication Platform for Turkish Local Governments
217(13)
Mete Yildiz
The New York State Web Site: Accommodating Diversity Through a Distributed Management Structure
230(17)
J. Ramon Gil-Garcia
Sharon S. Dawes
Bureau of Housing Services (BHS)
247(9)
Luis Felipe Luna-Reyes
Theresa A. Pardo
Felipe Burgos Ochoategui
Rocio Moreno Sanabria
A Collaborative Communications Center and Public Safety Data Systems
256(25)
Jerome A. Schulz
Richard Tuma
The Challenges of Building a Knowledge Management System for Local Collaboration
281(17)
Yu-Che Chen
Kurt Thurmaier
Using GIS to Generate Spatial Datasets for Public Management and Analysis: A Description of the Enterprise Zone Fiscal Impact Project in Indiana
298(16)
Jim Landers
The Techonomic Divide
314(13)
Alex Petit
Anthony Caranna
About the Editor 327(1)
Index 328
Extra informatie: 
Hardback
Januari 2008
885 gram
254 x 178 x 19 mm
Eurospan gb

Levertijd: 5 tot 11 werkdagen