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Brounstein

Communicating Effectively for Dummies

€ 24.95

A useful insight into managing conflict, building teams and communicating persuasively at work


Taal / Language : English

Inhoudsopgave:
Introduction 1(4)
Part I: Communicating Successfully 5(36)
Working at Communicating and Communicating at Work
7(8)
Understanding How People Express Themselves to Others
15(12)
Are You Really Listening?
27(14)
Part II: Tuning In to the Power of Active Listening 41(54)
Fixing Your Radar on the Speaker
43(14)
Putting Active Listening Tools to Work
57(20)
Giving a Dose of Empathy a la Mode
77(18)
Part III: Speaking Assertively 95(58)
It Isn`t Just What You Say, but How You Say It
97(16)
Speaking in the Positive
113(20)
Keeping Your Listener Engaged
133(20)
Part IV: Win-Win Conflict Resolution 153(72)
Approaching Conflicts Constructively
155(20)
Communicating to Keep Conflicts Cool
175(22)
Bringing the Conflict to Resolution
197(28)
Part V: Tackling Communication Challenges 225(96)
You`ve Got Mail: Managing E-Mail Communications
227(8)
Oh, No! I Have to Do a Presentation!
235(24)
Hurdling Customer Challenges
259(22)
Interviewing from Both Sides of the Table
281(26)
Conquering the Challenges of Management
307(14)
Part VI: The Part of Tens 321(20)
Ten Ideas for Effectively Handling Telephone Interactions
323(6)
Ten Tips to Enhance Teamwork
329(6)
Ten Actions that Lend Credibility to Your Communications
335(6)
Index 341
Extra informatie: 
Paperback / softback
384 pagina's
Januari 2001
539 gram
241 x 190 x 25 mm
John Wiley & Sons Inc us

Levertijd: 5 tot 11 werkdagen