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Nederlands Buitenlands   Alles  Titel  Auteur  ISBN        
Informatica & management
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Adam Grummit

Capacity Management

A practitioner guide

ITSM Library

€ 42.35

Redactie: Jan Bon, Annelies Veen

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost.
Aligns with ISO/IEC 2000 and ITIL®
ISO/IEC lists a set of required capacity management deliverables
ITIL outlines what should be done in capacity management
this book starts to describe how to do it
Covers details of what capacity management is all about:
what is capacity management
why do it – benefits and cost-benefit analysis
how to do it – data-flows and activities
who does it – roles and perspectives
implementation, maintenance, improvement, tools
Provides comprehensive templates and checklists:
objectives, interfaces and data-flows, sub-practices and activities
metrics, application sizing parameters, data for modelling
deliverables, reports, CMMI levels, KPIs, risk matrix
sample capacity plan
"We have read the Best Practice with pleasure – including the mathematical parts of the book which explained complex issues clearly." Tony Verlaan and Nick Bakker, Getronics
"In general I think it is a very good piece of work." Neil Jabri, Availability, Capacity & IT Continuity Manager at Nestlé, Switzerland
"I really appreciated this book and the pragmatic approach of the author." Stephane Duperrex, Senior Associate - Capital Group Corporate International, Switzerland
"In general, I found the text to be well written, easily readable and appropriate. The author is clearly an authority on the topic." Irwin Friedman, independent Capacity Management consultant, USA
"I just finished my review, and I liked it a lot, a not uncommon feeling when I review Adam Grummitt’s work. The book will earn a worthwhile place on my shelf next to Tufte’s tomes, a real honor." Director of Capacity Planning & Performance at Harrah's Entertainment Inc., UK

Taal / Language : English

Extra informatie: 
Paperback / softback
218 pagina's
Met illustraties
Februari 2010
496 gram
238 x 171 x 18 mm
Van Haren Publishing
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Bij u in huis op: vrijdag
Bestel vóór: 23:15