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Nederlands Buitenlands   Alles  Titel  Auteur  ISBN        
Informatica(IT)
Informatica & management


J. van Bon

ISO/IEC 20000

An Introduction

€ 52.95

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Languages available: English, German, Spanish,, Dutch, Japanese


Taal / Language : English

Extra informatie: 
Paperback, slap kaft
226 pagina's
April 2008
523 gram
240 x 170 x 14 mm
Van Haren Publishing
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Informatica & management