internetboekhandel.nl
buttons Home pagina Kassa pagina, Winkelwagentje Contact info Email ons
leeg Home pagina Kassa pagina, Winkelwagentje Contact info Email ons Home pagina Rijks
Rijks
Rijks Home pagina Home pagina Kassa pagina, Winkelwagentje Contact info Email ons Besteller 60
 
Nederlands Buitenlands   Alles  Titel  Auteur  ISBN        
Informatica(IT)
Informatica & management


David Smith

Implementing Metrics for IT Service Management (English Version) + CD

ITSM Library

€ 52.95


This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management.

 This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements.
The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren Publishing. The objectives of the measurement program are to help the user determine ways to:
 
•              align IT with business objectives
•              maintain compliance requirements for business operations
•              drive operational efficiencies, effectiveness and quality.
  Change to
 
INCLUDES FREE CD CONTAINING METRICS TEMPLATES!
This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management.
 
This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements.
The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren Publishing. The objectives of the measurement program are to help the user determine ways to:
 
•              align IT with business objectives
•              maintain compliance requirements for business operations
•              drive operational efficiencies, effectiveness and quality.


Taal / Language : English

Extra informatie: 
Paperback, slap kaft
Met illustraties
Oktober 2008
453 gram
240 x 170 x 12 mm
Van Haren Publishing
Achterkant:
Bekijk de achterkant

Niet leverbaar, dit artikel is momenteel niet leverbaar. Levertijd is onbekend!



Andere titels binnen de rubriek:
Informatica & management